Returns Policy

As a consumer, you have a 14-day withdrawal period (cooling-off period) on all our products. During that time you may cancel the purchase without giving a reason. The withdrawal period starts on the day after you receive the product.

You may also cancel the purchase before the product has reached you. If your order has not yet been dispatched at that point, we will not send it and you will get everything back.

1. 1Let us know within the withdrawal period. An email to [email protected] with your order number is sufficient. You may also use the model form below, but you do not have to.
2. 2We will tell you which address to return the product to.
3. 3Send the product back within 14 days of notifying us, well packaged and complete.
4. 4You pay the cost of returning it yourself. We do not charge any other costs.

Send your parcel with track & trace and keep the proof of postage. That way you can show that you have sent it back.

You may inspect the product as you would in a shop. If you go further than is necessary to assess it, we may charge you for the loss in value.

Within 14 days of your notification we will refund what you have paid, including the standard delivery charge for your order. We may wait to refund you until we have received the product back, or until you show that you have sent it back.

We refund using the same payment method you used to pay, unless we agree otherwise together. How quickly the amount appears in your account depends on your bank or card issuer.

Separately from your withdrawal period, you are entitled to a sound product. Let us know if:

• your product arrived damaged;
• your product is faulty or is not as we describe it in the online shop;
• you received a different product or a different quantity from what you ordered.

How to report it

1. 1Email us at [email protected], with your order number and a short description of the problem.
2. 2Include photos of the product. In the case of transit damage, also of the packaging and the shipping label.
3. 3Keep the product and the packaging until we have dealt with your report.

Preferably report it within 7 days of receipt. We can then also report transit damage to the carrier. A report made within two months of your discovering the defect is always in time.

What we do

We will respond within 14 days. We will send you a new item or refund the amount of the product. This costs you nothing. If the product has to come back to us, we will tell you how. We bear the cost of that.

What is not covered

• minor differences in colour or size and visible print layers, which are inherent in 3D printing (see Variations in colour and size in our Terms and Conditions);
• damage caused by incorrect use or normal wear and tear.

You may use this model form to cancel the purchase, but you do not have to. An email containing the same details is sufficient.

Do you have a question about a return or a report? Email us at [email protected] or use the contact form. We reply personally. Please also read our Terms and Conditions and the Shipping and delivery page.

This page is a translation of the original Dutch version.