Terms and Conditions

• We, us or Sfeerding: RDM Media & Development B.V., which sells home decoration under the Sfeerding brand.
• You: the person who places an order with us.
• Consumer: a natural person who is not acting for purposes relating to their trade, business or profession.
• Product: an item from our online shop, such as a candlestick, light holder, figurine or seasonal decoration.
• Withdrawal period (cooling-off period): the 14 days during which you, as a consumer, may cancel the purchase without giving a reason.

Sfeerding is an online shop run by RDM Media & Development B.V. We print all our products to order, in our own workshop in Oisterwijk, the Netherlands.

Company

RDM Media & Development B.V.

Brand

Sfeerding

Address

Laarakkerweg 6a, 5061 JR Oisterwijk

Chamber of Commerce (KvK) number

42094621

VAT ID

NL869688765B01

Phone

085 580 8720

Email

[email protected]

These terms and conditions apply to our range and to every order you place in our online shop.

You can read, save and print these terms and conditions on this page. If you ask, we will send them to you by email free of charge. Arrangements that differ from these terms and conditions apply only if we have agreed them with you by email.

If you order on behalf of your business, these terms and conditions apply as well. Rules that the law grants to consumers only, such as the withdrawal period, do not apply in that case.

We sell 3D-printed home decoration and seasonal decoration: candlesticks, light holders, figurines and decorations for Christmas, Sinterklaas (the Dutch St Nicholas celebration) and Easter.

Our products are intended as decoration and are not suitable as toys.

Something with your own logo or name? We make that at Logoding (logoding.nl).

The photos in the online shop show the products as accurately as possible. Minor differences are possible, see Variations in colour and size.

An obvious mistake or error in our range, such as a clearly incorrect price, is not binding on us.

The contract is formed once you have completed and paid for your order. We will send you a confirmation by email.

We may refuse or cancel an order if there is a good reason to do so, for example in the event of an obvious pricing error. If you have already paid, you will receive a full refund within 14 days.

All prices in the online shop are in euros and include VAT.

If you order €30 or more worth of products, including VAT, delivery is free. Below that amount you pay €6.95 per order. For orders to France you pay €8.95 per order; delivery to France is free from €50 worth of products. You will always see the delivery charge before you pay. You can read more about this on the Shipping and delivery page.

You pay online at checkout, through our payment provider Stripe. You can choose between iDEAL, Bancontact and credit card. Your bank or card details do not reach us.

Payment on invoice or after delivery is not possible.

As a consumer, you are not legally obliged to pay more than half of the price in advance. If you would prefer to pay half in advance and the remainder on delivery, please email us before you order.

We deliver in the Netherlands, Belgium, Germany and France, to the address you provide with your order.

We print every product to order. We dispatch your order within 1 to 3 working days of your ordering. After that, the parcel usually reaches you within 1 to 2 working days in the Netherlands, within 2 to 3 working days in Belgium, within 2 to 4 working days in Germany and within 3 to 5 working days in France.

These delivery times are an estimate. In any event, we will deliver within 30 days of your order. If we cannot, we will let you know as soon as possible. You can then give us a reasonable additional period. If we do not deliver within that period either, you may cancel the purchase free of charge. We will then refund what you have paid within 14 days.

The risk of loss or damage remains with us until the parcel has been delivered to you.

As a consumer, you have a 14-day withdrawal period on all our products. During that time you may cancel the purchase without giving a reason. The withdrawal period starts on the day after you receive the product. You may also cancel the purchase before you have received the product.

If you want to cancel the purchase, let us know within the withdrawal period. An email to [email protected] is sufficient. You may also use the model withdrawal form, but you do not have to.

Send the product back within 14 days of notifying us. You pay the cost of returning it yourself. We do not charge any other costs.

Within 14 days of your notification we will refund what you have paid, including the standard delivery charge for your order. We do this using the same payment method you used to pay. We may wait to refund you until we have received the product back, or until you show that you have sent it back.

Handle the product with care during the withdrawal period. You may inspect it as you would in a shop. If you go further than is necessary to assess it, we may charge you for the loss in value.

You can read how to return a product in our Returns Policy.

Colours on your screen may differ slightly from the actual product. The colour may also vary slightly from one spool of filament to the next, and therefore between two copies of the same product.

We print every product layer by layer. Those print layers are visible. Minor differences in size and minor irregularities that are inherent in 3D printing are not a defect.

Your product must be as we describe it in the online shop and must be fit for normal use. If it is faulty or damaged, we will replace it or refund you. This costs you nothing.

As a consumer, you always keep your statutory rights. Nothing in these terms and conditions limits those rights.

Damage caused by incorrect use, by use that departs from our advice for the product or by normal wear and tear is not covered by the guarantee.

If something is wrong with your order, email us as soon as possible at [email protected]. State your order number, describe what is wrong and include photos. Preferably do this within 7 days of receipt.

A report made within two months of your discovering a defect is always in time.

We will respond to your complaint within 14 days. If we need more time, we will let you know within those 14 days when you can expect an answer.

We are liable in accordance with the law. For consumers, these terms and conditions do not limit that liability.

If you order on behalf of your business, our liability is limited to the amount of your order. In that case we are not liable for indirect loss, consequential loss or loss of profit. These limitations do not apply in the event of intent or gross negligence.

If we are unable to deliver, or to deliver on time, because of a cause beyond our control, for example a disruption at a carrier or supplier, we will let you know as soon as possible. If that situation lasts longer than 30 days, both you and we may cancel the purchase free of charge. You will then be refunded what you have paid for anything not yet delivered.

We use your data only to carry out your order and to answer your questions. You can read how we handle your data in our Privacy Policy.

Every contract with Sfeerding is governed by Dutch law. If you are a consumer living in Belgium or another country of the European Union, you keep the protection given to you by the mandatory consumer law of your country of residence.

If you have a complaint, please contact us first. We would like to find a solution together. If we cannot resolve it, you may, as a consumer, bring the dispute before the court that has jurisdiction under the law. We will bring a dispute with a business buyer before the competent court of the District Court of Zeeland-West-Brabant (Rechtbank Zeeland-West-Brabant), the Netherlands.

We may amend these terms and conditions. Your order is governed by the terms and conditions as they stood at the time you ordered. This version was last updated on 12 November 2026.

This page is a translation of the original Dutch version.